Frequently Asked Questions
Everything you need to know about shopping at Art Supplies Australia.
What are your shipping rates within Australia?
We offer flat-rate standard shipping of $9.95 nationwide. Orders over $150 qualify for free standard shipping. Express options are available at checkout for an additional fee.
How do you ensure fragile items like paints and canvases arrive safely?
We use specialized heavy-duty packaging and protective wrapping for all delicate items. Canvases are reinforced with corner protectors, and liquids are sealed to prevent leaking during transit.
Can I return art supplies if I change my mind?
Yes, we accept returns within 30 days of purchase, provided the items are unopened, unused, and in their original packaging. Please note that for hygiene reasons, used brushes and opened paint tubes cannot be returned.
Are your products suitable for professional artists?
Absolutely. We stock a wide range of professional-grade brands including Winsor & Newton, Holbein, and Golden. We also carry student-grade materials for beginners and hobbyists.
Do you offer bulk discounts for schools or art studios?
We do offer wholesale pricing and bulk discounts for educational institutions and registered art studios. Please contact our support team with your requirements for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and ZipPay.