Returns & Exchanges Policy
At Art Supplies Australia, we want you to be completely satisfied with your creative tools, which is why we offer a 30-day return policy for unused items in their original packaging. Please note that certain items like custom-cut canvases or opened paint tubes cannot be returned due to health and safety regulations.
Initiate Your Return
Contact our support team with your order number and details of the art supplies you wish to return to receive a Return Authorization.
Pack with Care
Securely pack the items in their original packaging to ensure they are not damaged during transit, as we cannot refund items that arrive broken.
Ship to Studio
Affix the provided return label or ship the parcel to our Sydney warehouse using a tracked postal service for your peace of mind.
Receive Your Refund
Once our team inspects the items, we will process your refund or store credit within 5-7 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing